Shipping policy
SHIPPING POLICY
Last updated: August 1, 2026
This Shipping Policy explains the order processing, shipping and delivery arrangements for purchases made from ELAMARA at https://elamara.store.
ELAMARA is operated by Oxbeak Ltd, a company registered in England and Wales.
BUSINESS INFORMATION
Trading name: ELAMARA
Legal entity: Oxbeak Ltd
Company registration number: 15926865
Registered office: Unit 7–8 Silverlink Business Park, Wallsend, United Kingdom, NE28 9NX
Email: support@elamara.store
Website: https://elamara.store
ORDER FULFILLMENT
Orders normally require 1–5 business days to be processed and fulfilled before they are dispatched.
Fulfillment time is separate from carrier transit time. The estimated total delivery period therefore consists of:
• 1–5 business days for order fulfillment
• The applicable carrier transit time shown below
Business days do not include Saturdays, Sundays or public holidays.
Orders placed after normal processing hours, on weekends or on public holidays will normally begin processing on the next business day.
During major promotions, product launches, holidays or periods of unusually high demand, fulfillment may take longer. If a material delay occurs, we will provide an update where reasonably possible.
SHIPPING DESTINATIONS AND ESTIMATED DELIVERY TIMES
United States domestic shipping
Service: Regular shipping
Carrier: USPS
Estimated carrier transit time after dispatch: 2–4 business days
Estimated total delivery time, including fulfillment: approximately 3–9 business days
International Zone 1
Destination:
• Canada
Carrier: FedEx
Estimated carrier transit time after dispatch: 3–5 business days
Estimated total delivery time, including fulfillment: approximately 4–10 business days
International Zone 2
Destinations:
• Belgium
• Denmark
• Finland
• France
• Iceland
• Italy
• Liechtenstein
• Luxembourg
• Malta
• Monaco
• Netherlands
• Norway
• Portugal
• Sweden
• United Kingdom
Carrier: FedEx
Estimated carrier transit time after dispatch: 3–5 business days
Estimated total delivery time, including fulfillment: approximately 4–10 business days
International Zone 3
Destinations:
• Australia
• Bulgaria
• Croatia
• Cyprus
• Czech Republic
• Estonia
• Hungary
• Indonesia
• Latvia
• Lithuania
• Macau
• New Zealand
• Philippines
• Poland
• Romania
• Slovakia
• Slovenia
• South Korea
• Thailand
• Vietnam
Carrier: FedEx
Estimated carrier transit time after dispatch: 3–5 business days
Estimated total delivery time, including fulfillment: approximately 4–10 business days
DELIVERY ESTIMATES
All delivery periods are estimates rather than guaranteed delivery dates unless a guaranteed service is expressly offered and confirmed at checkout.
Carrier transit estimates begin when the order has been dispatched. They do not begin when the order is placed.
International delivery estimates do not include time required for customs clearance, inspections or delays caused by a destination country’s customs authority.
Delivery may take longer because of:
• Customs inspections or clearance procedures
• Severe weather or natural disasters
• Carrier or postal disruption
• Public holidays
• High seasonal demand
• Incorrect or incomplete delivery information
• Remote-area delivery requirements
• Government or regulatory action
• Events outside our reasonable control
SHIPPING COSTS
Available shipping methods and shipping charges will be displayed at checkout before you complete your purchase.
Shipping charges may depend on:
• The delivery destination
• The contents and value of the order
• The available carrier service
• Any shipping promotion that applies
Any free-shipping offer, minimum order threshold or promotional delivery rate will be subject to the conditions displayed on the Website or at checkout at the time the order is placed.
ORDER TRACKING
Where tracking is available, you will receive a shipping-confirmation email containing your tracking information after your order has been dispatched.
Tracking information may take up to 48 hours to begin displaying updates after the carrier receives the shipment.
If your tracking information has not updated for an extended period, contact support@elamara.store.
Please allow the carrier a reasonable period to register and update the shipment before contacting us.
CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, brokerage charges or local handling fees imposed by the destination country or carrier.
Unless the Website or checkout expressly states that these amounts are included, they are not included in the product price or shipping charge collected by ELAMARA.
Where charges are not collected at checkout, the customer is responsible for paying them directly to the relevant authority or carrier.
ELAMARA does not control these charges and cannot predict their amount. Contact your local customs authority before ordering if you require further information.
Customs authorities or carriers may request personal or order information to process the shipment.
Customers are responsible for ensuring that the products ordered can lawfully be imported into and used within the destination country.
CUSTOMS DELAYS
International shipments may be delayed while being reviewed or processed by customs.
Customs processing times are outside ELAMARA’s direct control and are not included in the estimated carrier transit periods.
We will provide available shipping or tracking information to help with a customs enquiry, but we cannot guarantee how quickly a customs authority will release a shipment.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please review your:
• Recipient name
• House or building number
• Street address
• Apartment or unit number
• City
• State, province or region
• Postal or ZIP code
• Country
• Telephone number, where requested
Contact support@elamara.store immediately if you notice an error.
We cannot guarantee that an address can be changed after an order enters processing or fulfillment.
If an order cannot be delivered because the address supplied was incorrect or incomplete, the customer may be responsible for reasonable redelivery or reshipping costs, except where the problem was caused by ELAMARA or where applicable law requires otherwise.
SPLIT SHIPMENTS
Products from the same order may occasionally be dispatched separately because of stock availability, packaging requirements or fulfillment arrangements.
If an order is split into multiple shipments, you may receive separate shipping confirmations and tracking numbers.
You will not be charged additional shipping fees solely because ELAMARA divided an order into separate shipments after purchase.
DELIVERY ATTEMPTS
The carrier may require a signature, provide delivery instructions, leave the parcel in a permitted safe place or redirect it to a collection location.
Customers are responsible for following carrier notices and collecting shipments within any period specified by the carrier.
If a parcel is returned after unsuccessful delivery attempts or because it was not collected, contact support@elamara.store.
Any refund or reshipment will be assessed according to the circumstances, our Refund and Return Policy and applicable consumer law.
REFUSED DELIVERIES AND UNPAID IMPORT CHARGES
If a customer refuses delivery or does not pay required customs duties, import taxes or carrier charges, the shipment may be returned, abandoned or destroyed according to the carrier’s or customs authority’s procedures.
Where legally permitted, any refund may be reduced by reasonable costs incurred because of the refusal, including return transportation or nonrecoverable carrier charges.
This does not apply where delivery was refused because the product was damaged, incorrect, materially not as described or where the customer was exercising a mandatory legal right.
DELIVERED BUT NOT RECEIVED
If tracking shows that your order was delivered but you cannot locate it:
-
Check the delivery location and any safe places around the property.
-
Ask other members of the household, neighbors or building staff whether they accepted it.
-
Review any delivery photograph or carrier notice.
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Contact the carrier using the tracking number.
-
Contact support@elamara.store promptly if the parcel remains missing.
We will review the available tracking information and, where appropriate, open an investigation with the carrier.
A carrier’s delivered status will be considered as part of the investigation, but it will not automatically remove any legal rights you may have.
LOST SHIPMENTS
If tracking has not updated for an unusually long period or the order has not arrived within a reasonable time after its estimated delivery period, contact support@elamara.store.
We may need to investigate with the carrier before confirming whether a shipment is lost.
Where the carrier confirms that a shipment has been lost, ELAMARA will provide an appropriate remedy, which may include a replacement or refund, subject to product availability and applicable law.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If an order arrives damaged, defective or incorrect, contact support@elamara.store as soon as reasonably possible.
Please provide:
• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the shipping packaging and label
• Any other information reasonably needed to investigate
Do not discard the product, packaging or shipping label until we confirm whether they are required for the carrier investigation.
Eligible damaged, defective or incorrect products will be handled under our Refund and Return Policy and applicable consumer law.
ORDER CANCELLATIONS
Contact support@elamara.store as soon as possible if you need to cancel or change an order.
We cannot guarantee cancellation or modification once an order has entered processing, fulfillment or shipping.
If an order has already been dispatched, you may need to wait for delivery and then follow the applicable return procedure.
This does not restrict any statutory cancellation rights that apply to you.
DELIVERY DELAYS
If we become aware that an order cannot be dispatched or delivered within the timeframe communicated to you, we will provide an update where required.
Where applicable law gives you the right to set an additional delivery period, cancel an order or receive a refund because of a significant delay, those rights remain unaffected.
For UK consumer orders, goods will be delivered within 30 days after the contract is made unless a different delivery timeframe has been agreed.
RISK AND RESPONSIBILITY FOR GOODS
For consumer orders, responsibility for the goods normally passes to you when you, or a person identified by you other than the carrier, takes physical possession of them.
Nothing in this policy transfers carrier risk to a consumer earlier than permitted by applicable law.
RETURNS
This Shipping Policy does not replace our Refund and Return Policy.
Before returning a product, contact support@elamara.store and follow the return instructions provided.
Do not send returns to the registered office unless ELAMARA customer support has confirmed in writing that it is the correct return destination.
Returns sent to an unauthorized address may be delayed, rejected or lost.
CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy to reflect changes to delivery services, carriers, destinations, business operations or legal obligations.
The revised version will be posted on the Website with an updated “Last updated” date.
Changes will not unfairly alter the shipping terms of an order already placed and accepted.
CONTACT US
For shipping, tracking or delivery enquiries, contact:
ELAMARA
Operated by Oxbeak Ltd
Company registration number: 15926865
Registered office: Unit 7–8 Silverlink Business Park
Wallsend
United Kingdom
NE28 9NX
Email: support@elamara.store
Website: https://elamara.store
Please do not send product returns to the registered office unless ELAMARA customer support has confirmed in writing that it is the correct return destination.