Shipping policy

SHIPPING POLICY

Last updated: August 30, 2026

ELAMARA currently accepts and delivers orders only to eligible addresses in the 48 contiguous United States and Washington, D.C.

We do not ship to Alaska, Hawaii, U.S. territories, APO, FPO or DPO addresses, U.S. military bases or addresses, or destinations outside the United States.

ORDER PROCESSING

Orders are normally processed and prepared for dispatch within 1–5 business days.

Business days exclude weekends and U.S. federal holidays. Processing and delivery estimates are not guarantees.

DELIVERY OPTIONS

Standard shipping is free on every eligible order, with no minimum purchase required.

Free standard shipping is applied automatically at checkout. No discount code is required.

Standard delivery normally takes 2–4 business days after dispatch.

Paid express shipping may be offered at checkout where available. Any express charge and estimated delivery time will be shown before payment.

TRACKING

When tracking is available, it will be sent to the email address provided at checkout after the order has been dispatched.

Tracking information may take time to update after the carrier receives the parcel.

DELIVERY ADDRESSES

Customers are responsible for providing a complete, accurate and eligible delivery address.

Please contact support@elamara.store as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or dispatch.

We are not responsible for delays or unsuccessful delivery caused by incomplete or inaccurate delivery information supplied by the customer. However, we will take reasonable steps to help resolve any delivery issue.

DELAYS AND DELIVERY ISSUES

Carrier disruption, severe weather, public holidays, unusually high order volumes and other circumstances outside ELAMARA’s reasonable control may delay processing or delivery.

If an order is materially delayed, lost, damaged or marked as delivered but cannot be located, please contact support@elamara.store so that we can investigate and provide an appropriate resolution.

DAMAGED, INCORRECT OR MISSING ORDERS

Please inspect your order after delivery and contact us promptly if an item is damaged, defective, incorrect or missing.

Include your order number and, where relevant, photographs showing the problem. We will review the matter and provide an appropriate replacement, refund or other resolution in accordance with our Refund and Return Policy.

RETURNS AND RETURN SHIPPING

Free standard shipping applies only to the original outbound delivery. It does not include return shipping.

Customers are responsible for return shipping costs on eligible voluntary or change-of-mind returns.

Where an item is confirmed as damaged, defective or incorrect, ELAMARA will cover reasonable return costs when a return is required.

Optional express shipping charges are not normally refundable for voluntary or change-of-mind returns, except where mandatory law requires otherwise.

Please read our Refund and Return Policy for the complete return conditions. Do not send a return until ELAMARA has provided return instructions and confirmed the appropriate return destination.

CONTACT US

For shipping or delivery questions, contact:

Email: support@elamara.store
Website: https://elamara.store

ELAMARA is operated by OXBEAK LTD, registered in England and Wales under company number 15926865.

The company’s registered office is not a product-return address. Products must not be returned to the registered office unless ELAMARA has expressly confirmed otherwise in writing.