Terms of service

TERMS OF SERVICE

Last updated: August 1, 2026

These Terms of Service (“Terms”) govern your use of https://elamara.store (the “Website”) and any purchase you make from ELAMARA.

The Website and ELAMARA brand are operated by Oxbeak Ltd (“ELAMARA,” “we,” “us” or “our”), a company registered in England and Wales.

BUSINESS INFORMATION

Trading name: ELAMARA
Legal entity: Oxbeak Ltd
Company registration number: 15926865
Registered office: Unit 7–8 Silverlink Business Park, Wallsend, United Kingdom, NE28 9NX
Email: support@elamara.store
Website: https://elamara.store

Please read these Terms carefully before using the Website or placing an order.

By accessing the Website, creating an account or purchasing a product, you agree to these Terms and the policies referred to in them.

Nothing in these Terms limits any mandatory consumer rights available to you under the laws that apply where you live.

1. ABOUT THE WEBSITE

ELAMARA operates an online store offering dietary supplements and related adult wellness products.

Our store is hosted by Shopify, which provides the ecommerce technology used to operate the Website, checkout and related services.

You may use the Website only for lawful personal or household purposes and in accordance with these Terms.

If you do not agree to these Terms, you should not use the Website or place an order.

1. ELIGIBILITY

You must be at least 18 years old, or the legal age required to enter into a purchase contract where you live, to place an order.

ELAMARA products are intended for adults unless the product label expressly states otherwise.

Products must be used only by the person for whom they are suitable and strictly in accordance with the product label, directions, warnings and recommended serving information.

You must not purchase products on behalf of a minor unless the particular product is expressly identified as suitable for that age group and its use has been approved by an appropriate healthcare professional.

1. PRODUCT INFORMATION

We take reasonable care to ensure product descriptions, photographs, ingredients, quantities, pricing and other information are accurate.

However:

• Product packaging may be updated by the manufacturer
• Colors may appear differently depending on your screen
• Minor packaging or label differences may occur
• Ingredient formulations may change where legally permitted
• Product availability may change without notice

Always review the physical product label, ingredient list, allergen information, directions and warnings before using a product.

If the information on the product you receive differs materially from the Website, do not use it and contact support@elamara.store.

We reserve the right to correct genuine errors and update product information, provided this does not remove any rights relating to an order already accepted.

1. DIETARY SUPPLEMENT AND HEALTH INFORMATION

Information provided through the Website, product descriptions, social-media content, emails, articles and other ELAMARA materials is provided for general educational and informational purposes.

It is not medical advice and is not intended to replace advice, diagnosis or treatment from a doctor, pharmacist or other appropriately qualified healthcare professional.

ELAMARA products are not intended to diagnose, treat, cure or prevent any disease.

For products marketed in the United States where applicable:

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

Before using a dietary supplement, you should consult an appropriately qualified healthcare professional if you:

• Are pregnant or breastfeeding
• Are trying to become pregnant
• Have a diagnosed medical condition
• Take prescription or non-prescription medication
• Have allergies or sensitivities
• Are scheduled for surgery
• Are receiving medical treatment
• Are uncertain whether a product is suitable for you

Stop using the product and seek appropriate medical assistance if you experience an adverse reaction.

In an emergency, contact the emergency services in your country immediately.

Individual experiences vary. Customer reviews, testimonials and product descriptions do not guarantee that you will experience the same result.

1. ORDERS AND CONTRACT FORMATION

Products displayed on the Website are invitations to place an order and do not require us to accept that order.

When you submit an order, you are offering to purchase the selected products under these Terms.

After checkout, you may receive an automated acknowledgement confirming that we received your order. An acknowledgement does not necessarily mean that the order has been accepted.

Unless we tell you otherwise, the purchase contract is formed when we confirm acceptance or begin processing the order for fulfillment.

We may decline or cancel an order before acceptance where reasonably necessary, including when:

• A product is unavailable
• Payment cannot be authorized
• Billing or delivery information cannot be verified
• We reasonably suspect fraud or unauthorized activity
• An order breaches product quantity restrictions
• Delivery is not available to the address supplied
• The order appears to be for unauthorized resale
• There is an obvious pricing or product-information error
• Accepting the order would breach a legal or regulatory requirement

If payment has already been taken for an order we cannot accept, we will refund the amount paid to the original payment method.

1. ORDER INFORMATION

You must provide complete and accurate information when placing an order, including your:

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number, where requested
• Payment information

You are responsible for reviewing your order before submitting it.

Contact support@elamara.store immediately if you notice an error. We cannot guarantee that an order can be changed after it enters processing or fulfillment.

We are not responsible for delays or failed delivery caused by materially inaccurate information supplied by you, although we will take reasonable steps to help resolve the issue.

1. PRICES, CURRENCY AND PAYMENT

Prices are displayed in the currency selected or shown on the Website.

The final product price, available delivery options and applicable charges will be displayed before you submit payment.

Prices and promotions may change, but changes will not affect an order we have already accepted unless you agree to the change or there is an obvious error that we are legally entitled to correct.

Payment must be authorized using one of the methods available at checkout.

Payment services are provided by Shopify and the payment providers displayed during checkout. ELAMARA does not normally receive or store your complete payment-card number.

Your bank or payment provider may apply currency-conversion charges, international transaction fees or other fees. These third-party charges are not controlled by ELAMARA.

1. TAXES, CUSTOMS DUTIES AND IMPORT CHARGES

Taxes charged by ELAMARA will be shown at checkout where applicable.

International orders may be subject to import duties, taxes, customs charges, brokerage fees or local handling charges unless the checkout or Shipping Policy expressly states that these charges are included.

Where such charges are not collected at checkout, the customer may be responsible for paying them to the relevant authority or carrier.

Customs authorities may require personal or order information to process an international shipment.

Customers are responsible for ensuring that the products ordered can lawfully be imported into and used in their destination country.

1. DELIVERY

Available delivery destinations, estimated processing times, delivery methods, costs and relevant restrictions are explained in our Shipping Policy and at checkout.

Delivery dates are estimates unless we have expressly agreed to a guaranteed date.

Orders may be fulfilled and dispatched by third-party fulfillment partners, including Supliful, and delivered by independent shipping carriers.

Delays can occasionally occur because of customs inspections, carrier disruption, severe weather, incorrect delivery information or other events outside our reasonable control.

We remain responsible for fulfilling our obligations under applicable consumer law.

For consumer orders, responsibility for the goods normally passes to you when you, or a person identified by you other than the carrier, takes physical possession of them.

If tracking states that an order has been delivered but it has not been received, contact support@elamara.store promptly so we can investigate.

1. ORDER CANCELLATIONS

Contact support@elamara.store as soon as possible if you wish to cancel or change an order.

An order can normally be canceled before it enters processing or fulfillment. Because orders may enter fulfillment quickly, cancellation cannot be guaranteed.

If an order has already been processed or dispatched, you may need to wait until it is delivered and then request an eligible return under our Refund and Return Policy.

This section does not limit any statutory cancellation rights that apply to UK, EU, EEA or other customers.

1. RETURNS, REFUNDS AND DAMAGED PRODUCTS

Returns, refunds, damaged products, incorrect orders and statutory cancellation rights are governed by our Refund and Return Policy.

ELAMARA offers a 30-day voluntary return window beginning on the date the order is delivered.

For health, hygiene and product-safety reasons, change-of-mind returns of dietary supplements must normally be unused, unopened, sealed and in their original packaging.

Opened or used supplements cannot normally be returned unless they are damaged, defective, incorrect or otherwise protected by mandatory consumer law.

We do not charge a restocking fee.

Approved refunds are issued to the original payment method in accordance with the Refund and Return Policy.

1. SUBSCRIPTIONS AND RECURRING PURCHASES

If ELAMARA offers a subscription or recurring purchase option, the frequency, price, minimum commitment, renewal terms and available cancellation method will be displayed before purchase.

By selecting a subscription, you authorize the applicable payment provider to charge the payment method supplied at the stated frequency until the subscription is canceled.

You may cancel a subscription through the customer-account controls made available to you or by contacting support@elamara.store.

A subscription cancellation applies to future renewal charges. To avoid the next charge, cancellation must be completed before the next billing or processing date shown in your account or subscription confirmation.

We cannot guarantee cancellation of an order that has already been charged and submitted for fulfillment. An eligible product may instead be returned under our Refund and Return Policy.

We will provide notice of material subscription changes where required by law.

Nothing in this section limits any mandatory cancellation or renewal rights available where you live.

1. PROMOTIONS AND DISCOUNT CODES

Promotions, discount codes, free gifts and special offers may be subject to additional conditions displayed with the offer.

Unless stated otherwise:

• Promotional codes cannot be exchanged for cash
• Only one promotional code may be used per order
• Offers cannot be applied retrospectively
• Offers are available for a limited time and while supplies last
• Free gifts have no cash value
• Discount codes may exclude certain products, bundles or subscriptions

We may refuse or cancel use of a promotion where we reasonably believe it has been obtained through fraud, misuse, technical manipulation or a breach of its published terms.

Any cancellation will be handled fairly and will not affect mandatory consumer rights.

1. ACCOUNTS

You may be able to create a customer account on the Website.

You are responsible for:

• Providing accurate account information
• Keeping login details confidential
• Restricting unauthorized access to your device
• Notifying us promptly of suspected unauthorized account use

We may suspend or close an account where reasonably necessary to protect the customer, the Website or ELAMARA from fraud, security threats, unlawful use or a serious breach of these Terms.

Account closure does not remove rights or obligations relating to existing orders.

1. REVIEWS, COMMENTS AND USER CONTENT

If you submit a review, photograph, comment, testimonial or other content to ELAMARA, you confirm that:

• The content reflects your honest experience
• You own the content or have permission to submit it
• It does not infringe another person’s rights
• It is not unlawful, threatening, abusive, discriminatory or misleading
• It does not contain malicious code or confidential personal information
• You have disclosed any payment, free product or other incentive connected with the review

You retain ownership of your content.

You grant Oxbeak Ltd a non-exclusive, worldwide, royalty-free license to store, reproduce, display, format and use the content for operating, promoting and improving ELAMARA, subject to applicable privacy and advertising laws.

We may moderate or remove content that breaches these Terms, is unlawful, contains inappropriate personal information or is unrelated to the product or service being reviewed.

We will not suppress a genuine negative review merely because it is unfavorable.

1. ACCEPTABLE USE

You must not use the Website to:

• Commit or encourage an unlawful act
• Submit false, fraudulent or misleading information
• Infringe intellectual-property, privacy or other legal rights
• Harass, threaten or discriminate against another person
• Upload malware, viruses or harmful code
• Attempt to bypass Website security
• Gain unauthorized access to accounts or systems
• Scrape or collect personal information unlawfully
• Interfere with Website performance
• Send spam, phishing messages or deceptive communications
• Place orders using stolen or unauthorized payment information
• Resell products in an unauthorized, deceptive or unlawful manner

We may restrict access where reasonably necessary to protect the Website, customers or our legal rights.

1. INTELLECTUAL PROPERTY

The Website and its contents—including the ELAMARA name, logos, product presentation, text, photographs, graphics, videos, design and software—are owned by or licensed to Oxbeak Ltd and are protected by applicable intellectual-property laws.

You may access and use the Website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, sell, exploit or commercially use Website content without our prior written permission, except where permitted by law.

Third-party trademarks and content remain the property of their respective owners.

1. THIRD-PARTY SERVICES AND LINKS

The Website may contain links to or integrations with independent third-party services, including payment providers, delivery carriers, social-media platforms and other websites.

We are not responsible for the content, availability, security or independent practices of third-party websites.

Their terms and privacy policies apply when you use their services.

Nothing in this section removes any responsibility ELAMARA has for providers we use to perform our contract with you.

1. PRIVACY AND COOKIES

Our collection and use of personal information are explained in our Privacy Policy.

Our use of cookies and similar technologies is explained through our Privacy Policy, cookie banner and privacy-choice settings.

By using the Website, you acknowledge that personal information will be processed as described in those notices, subject to the choices and rights available to you.

1. WEBSITE AVAILABILITY

We aim to keep the Website available and secure, but we cannot guarantee uninterrupted or error-free access.

We may temporarily restrict the Website for maintenance, updates, security, technical problems or circumstances outside our reasonable control.

We will take reasonable steps to minimize disruption.

We may modify or discontinue Website features, but doing so will not remove rights relating to an existing accepted order.

1. OUR RESPONSIBILITY TO CONSUMERS

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

This includes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Defective products where liability cannot legally be excluded
• Breach of mandatory consumer rights
• Any other matter that cannot legally be excluded or limited

Products supplied to consumers must meet the standards required by applicable law, including being as described and of satisfactory quality where those requirements apply.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses caused by your unlawful use, misuse of a product, failure to follow label directions or breach of these Terms.

We are not responsible for business losses where you purchase a product wholly as a consumer, including loss of business revenue, opportunity or profit.

These limitations apply only to the fullest extent permitted by law.

1. EVENTS OUTSIDE OUR REASONABLE CONTROL

We are not responsible for delay or failure caused by an event outside our reasonable control, such as:

• Carrier or postal disruption
• Customs delays
• Severe weather or natural disasters
• War, terrorism or civil unrest
• Epidemic or pandemic restrictions
• Government or regulatory action
• Major internet, utility or communications failure
• Labor disputes involving third parties
• Supply-chain disruption

We will take reasonable steps to reduce the effect of the event and continue performance when reasonably possible.

Where a significant delay occurs, you may have the right to cancel the affected order and receive a refund under applicable law.

1. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our products, Website, business practices or legal obligations.

The updated version will be posted on the Website with a revised “Last updated” date.

Changes will normally apply from the date they are published and will not unfairly remove rights relating to an order placed before that date.

Where legally required, we will provide additional notice of a material change.

1. TRANSFER OF RIGHTS

We may transfer our rights or obligations under these Terms to another organization as part of a legitimate business transfer, reorganization or service arrangement.

Any transfer will not reduce your rights under an existing consumer contract.

You may transfer your rights under these Terms where permitted by law or with our written agreement.

1. SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remaining provisions will continue in effect.

1. NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not mean we have waived the right to enforce it later.

1. ENTIRE AGREEMENT

These Terms, together with the policies and information made available at checkout, form the agreement governing your use of the Website and purchases from ELAMARA.

Nothing in this section excludes liability for fraud or prevents a consumer from relying on statements that form part of the contract under applicable law.

1. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of England and Wales.

If you are a consumer in the United Kingdom, you may bring legal proceedings in the courts of the part of the United Kingdom where you live.

If you live outside the United Kingdom, you retain the benefit of any mandatory consumer protections and rights to bring proceedings in your home jurisdiction that cannot legally be excluded.

We encourage customers to contact support@elamara.store first so that we have an opportunity to resolve any concern.

1. CONTACT US

Questions about these Terms, an order or ELAMARA should be sent to:

ELAMARA
Operated by Oxbeak Ltd
Company registration number: 15926865
Registered office: Unit 7–8 Silverlink Business Park
Wallsend
United Kingdom
NE28 9NX
Email: support@elamara.store
Website: https://elamara.store

Do not send product returns to the registered office unless ELAMARA customer support has confirmed in writing that it is the correct return destination.