Shipping Policy

SHIPPING POLICY

Last updated: August 30, 2026

This Shipping Policy explains the processing, shipping and delivery arrangements for purchases made from ELAMARA at https://elamara.store.

ELAMARA is operated by Oxbeak Ltd, a company registered in England and Wales.

BUSINESS INFORMATION

Trading name: ELAMARA
Legal entity: Oxbeak Ltd
Company registration number: 15926865
Registered office: Unit 7–8 Silverlink Business Park, Wallsend, United Kingdom, NE28 9NX
Customer support: support@elamara.store
Website: https://elamara.store

ORDER PROCESSING AND FULFILLMENT

Orders normally require 1–5 business days to be processed and fulfilled before dispatch.

Fulfillment time is separate from the carrier’s delivery time. Business days do not include Saturdays, Sundays or public holidays.

Orders placed during weekends, public holidays or outside normal processing hours will normally begin processing on the next business day.

Processing may take longer during major promotions, product launches, holidays or periods of unusually high demand. Where reasonably possible, we will contact affected customers if a material delay occurs.

Orders may be prepared and dispatched by our third-party fulfillment partner, Supliful.

SHIPPING DESTINATIONS

ELAMARA currently ships only within the contiguous 48 United States and Washington, D.C.

We do not currently ship to:

• Alaska
• Hawaii
• United States territories
• APO, FPO or DPO addresses
• United States military addresses or bases
• International destinations, including Canada, the United Kingdom and Europe

An order cannot be completed if its delivery address is outside an active ELAMARA shipping zone.

DELIVERY SERVICE AND ESTIMATES

Free standard shipping

Carrier: USPS
Estimated carrier transit time after dispatch: 2–4 business days
Estimated total delivery time, including fulfillment: approximately 3–9 business days

Delivery periods are estimates and are not guaranteed delivery dates unless a guaranteed service is expressly offered and confirmed at checkout.

Carrier transit time begins when the order is dispatched, not when the order is placed.

Delivery may take longer because of severe weather, natural disasters, carrier disruption, public holidays, seasonal demand, incomplete delivery information, government action or other circumstances outside our reasonable control.

SHIPPING COSTS

ELAMARA provides free standard shipping on every eligible order, with no minimum purchase requirement.

Free standard shipping is applied automatically at checkout for eligible delivery addresses. No discount code is required.

Where an optional expedited service is available, its charge will be displayed at checkout before the customer completes their purchase.

Any applicable taxes will also be displayed at checkout.

ORDER TRACKING

When tracking is available, a shipping-confirmation email containing the tracking information will be sent after the order has been dispatched.

Tracking information may take up to 48 hours to begin displaying updates after the carrier receives the shipment.

If tracking has not updated for an extended period, please contact support@elamara.store and include your order number.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check the recipient’s name, street address, apartment or unit number, city, state and ZIP code before completing an order.

Contact support@elamara.store immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

If an order cannot be delivered because the supplied address was incorrect or incomplete, the customer may be responsible for reasonable reshipping costs, except where the problem was caused by ELAMARA or applicable law requires otherwise.

SPLIT SHIPMENTS

Products from the same order may occasionally be dispatched separately because of availability, packaging requirements or fulfillment arrangements.

If an order is divided into multiple shipments, the customer may receive separate shipping confirmations and tracking numbers.

Customers will not be charged additional shipping fees solely because ELAMARA divided an order into separate shipments after purchase.

DELIVERY ATTEMPTS

The carrier may leave the parcel in a permitted safe place, provide delivery instructions, request a signature or redirect the parcel to a collection location.

Customers are responsible for reviewing carrier notices and collecting parcels within any period specified by the carrier.

If a parcel is returned after unsuccessful delivery attempts or because it was not collected, please contact support@elamara.store.

DELIVERED BUT NOT RECEIVED

If tracking shows that an order has been delivered but it cannot be located:

  1. Check the delivery location and any safe places around the property.

  2. Ask household members, neighbors or building staff whether they accepted it.

  3. Review any delivery photograph or carrier notice.

  4. Contact the carrier using the tracking number.

  5. Contact support@elamara.store promptly if the parcel remains missing.

We will review the available tracking information and, where appropriate, open an investigation with the carrier.

A carrier’s delivered status will be considered during the investigation, but it does not automatically remove any legal rights the customer may have.

LOST SHIPMENTS

If tracking has not updated for an unusually long period, or an order has not arrived within a reasonable period after its estimated delivery window, please contact support@elamara.store.

We may need to investigate the shipment with the carrier before confirming whether it has been lost.

If the carrier confirms that a shipment has been lost, ELAMARA will provide an appropriate remedy, which may include a replacement or refund, subject to product availability and applicable law.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If an order arrives damaged, defective or incorrect, please contact support@elamara.store as soon as reasonably possible.

Please provide:

• The order number
• A description of the issue
• Clear photographs of the product
• Photographs of the shipping packaging and label
• Any other information reasonably required to investigate the issue

Please retain the product, packaging and shipping label until we confirm whether they are required for the investigation.

Eligible damaged, defective or incorrect products will be handled under our Refund and Return Policy and applicable consumer law.

ORDER CANCELLATIONS AND CHANGES

Contact support@elamara.store as soon as possible if you need to cancel or change an order.

We cannot guarantee cancellation or modification once an order has entered processing, fulfillment or shipping.

If an order has already been dispatched, the customer may need to wait for delivery and then follow the applicable return procedure.

DELIVERY DELAYS

If we become aware that an order cannot be dispatched or delivered within the communicated timeframe, we will provide an update where reasonably possible or legally required.

Any rights available under applicable consumer law concerning significant delivery delays remain unaffected.

RISK AND RESPONSIBILITY FOR GOODS

For consumer orders, responsibility for the goods normally passes to the customer when they, or another person identified by them other than the carrier, take physical possession of the goods.

Nothing in this policy transfers carrier risk to a customer earlier than permitted by applicable law.

RETURNS

This Shipping Policy does not replace our Refund and Return Policy.

Before returning a product, contact support@elamara.store and follow the return instructions provided by ELAMARA.

Do not send product returns to our registered office unless ELAMARA customer support has confirmed in writing that it is the correct return destination.

Returns sent to an unauthorized address may be delayed, rejected or lost.

CHANGES TO THIS POLICY

We may update this Shipping Policy to reflect changes to carriers, destinations, delivery services, business operations or legal obligations.

The revised policy will be published on the Website with an updated “Last updated” date.

Changes will not unfairly alter the shipping terms of an order already placed and accepted.

CONTACT US

For shipping, tracking or delivery enquiries, contact:

ELAMARA
Operated by Oxbeak Ltd
Company registration number: 15926865
Registered office: Unit 7–8 Silverlink Business Park
Wallsend
United Kingdom
NE28 9NX
Email: support@elamara.store
Website: https://elamara.store

The registered office is not a product-return address. Please contact customer support before returning any product.